FAQs

I've tried to sign up, but it says my email is already taken.

This is because you may have provided your email to us when signing up for a loyalty card in one of our venues. Go to the sign in page on the top right, and click "forgot your password." This will send you a password reset email. Follow the steps, reset your password, sign in, and you will be able to add your points card to your wallet.

My points aren't updating in my wallet on my phone.

Iphone: Press and hold on the card. Click the "i" in the lower right hand of the screen. Toggle automatic updates off and on again. If your points still don't update, raise a support enquiry, and we will address it.